BUZZBAY PTY LTD PRIVACY POLICY
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This
privacy policy (Policy) explains how and why we collect, use, hold and disclose your persona data.
“We”, “us” and “our” means BuzzBay Pty Ltd ACN 667 067 816.
“Services” includes the BuzzBay website, BuzzBay electronic vehicle chargers (BuzzBay Chargers), BuzzBay
mobile application (including the in-app browser), and any other features, apps, technologies, software, or
services offered by us.
By accessing or using our Services, you agree to us collecting, holding, using, and disclosing your personal
information in accordance with this Policy. If you have any questions about our Policy or your personal
information, please contact us at hello@buzzbay.energy.
Last Updated: 21-10-2025.
What is Personal Information?
Personal information is any information or an opinion about an identified individual or an individual who can be
reasonably identified from the information or opinion (Personal Information). Information or an opinion may be
Personal Information regardless of whether it is true.
What information do we collect and hold?
We collect different types of Personal Information and other information for various purposes to provide and
improve our Services. The types of information we collect include:
(a) Personal Data
We collect Personal Information that you voluntarily provide us, such as your name, email address, phone
number, applicable business information and other information.
(b) Payment Information
If you pay any fees or charges for using our Services, we may collect Personal Information in the form of
payment and transaction information including type, bank, and credit card details.
(c) Usage Data
We may collect information about how you access, use, and interact with the Services. This information
may include:
(a) the location from which you have come to our website and the pages you have visited;
(b) data about your activity on and use of our website, including browsing history, search history, crash
data, performance and other diagnostic and usage data;
(c) technical data, which may include IP address, the types of devices you are using to access the
website, device attributes, browser type, language, and operating system;
(d) details relating to your electrical installation and vehicle including location, MAC and serial numbers;
(e) charger usage, performance, and metering data;
(f) host data such as charger location, phone number, charger details, and other site specific data.
(d) Tracking and Cookies Data
We use cookies on the website. A cookie is a small text file that the website may place on your device to
store information. We may use persistent cookies (which remain on your computer even after you close
your browser) to store information that may speed up your use of our website for any of your future visits to
the website. We may also use session cookies (which no longer remain after you end your browsing
session) to help manage the display and presentation of information on the website. You may refuse to use
cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you
may not be able to use the full functionality of the website.
Why do we collect, hold, and use your information?
We collect, hold, and use your information, including your Personal Information, so that we can:
(a) provide you with our Services, and manage our relationship with you;
(b) manage and administer your account including in relation to your membership and use of our Services;
(c) personalise your experience when using our Services;
(d) better understand the needs of our users;
(e) contact you, for example, to respond to your queries or complaints, or if we need to tell you something
important;
(f) research, develop, and improve our Services;
(g) comply with our legal obligations and assist government and law enforcement agencies or regulators; or
(h) identify and tell you about other products or services that we think may be of interest to you.
If you do not provide us with your Personal Information, we may not be able to provide you with our services,
communicate with you or respond to your enquiries.
We may use the information we collect from you and other users of our Services (whether obtained directly or
from third parties) to produce aggregated and anonymised analytics and reports, to improve the quality of our
Services and for statistical and market research purposes.
How do we collect your information?
We will collect your information directly from you whenever you interact with us, including when:
(a) you browse our website or otherwise access, sign up for, or use our Services;
(b) you email or contact us; and
(c) a BuzzBay Charger is installed at your property, at the time of installation and at any other time we are
required to visit your property or otherwise deliver our Services to you.
We may collect information from third parties such as Google, Cloudflare, FlutterFlow and Stripe.
How do we store and hold your Personal Information?
We store most information about you in computer systems and databases operated by either us or our external
service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect your information which we hold from
misuse, interference, or loss, and from unauthorised access, modification, or disclosure.
These processes and systems include:
(a) the use of identity and access management technologies to control access to systems on which information
is processed and stored;
(b) requiring all employees to comply with internal information security policies and keep information secure;
(c) requiring all employees to complete training about information security; and
(d) monitoring and regularly reviewing our practice against our own policies and against industry best practice.
We will also take reasonable steps to destroy or de-identify Personal Information once we no longer require it for
the purposes for which it was collected or for any secondary purpose permitted under the APPs.
Who do we disclose your Personal Information to, and why?
We may transfer or disclose your Personal Information to our related companies.
We may disclose your Personal Information to third parties in accordance with this Policy in circumstances where
you would reasonably expect us to disclose your information. For example, we may disclose your Personal
Information to:
(a) our third party service providers (for example, our IT providers) for the purposes of enabling them to
provide their services for us or on our behalf;
(b) third party agents or sub-contractors who assist us in providing information, products, services or direct
marketing to you;
(c) suppliers or other third parties with whom we have commercial relationships, for business, marketing, and
related purposes;
(d) third parties to collect and process data, such as Google Analytics, Cloudflare, FlutterFlow and Stripe;
(e) our marketing providers;
(f) our professional services advisors.
We may disclose your Personal Information to recipients which are located outside of Australia for some of these
purposes. Where we disclose Personal Information to third parties overseas, we will take reasonable steps to
ensure that data security and appropriate privacy practices are maintained.
We may also disclose your Personal Information to others where:
(a) we are required or authorised by law to do so;
(b) you may have expressly consented to the disclosure or the consent may be reasonably inferred from the
circumstances; or
(c) we are otherwise permitted to disclose the information under the Privacy Act.
If the ownership or control of all or part of our business changes, we may transfer your Personal Information to the
new owner.
Do we use your Personal Information for marketing?
We will use your Personal Information to offer you products and services we believe may interest you, but we will
not do so if you tell us not to.
Where you receive electronic marketing communications from us, you may opt out of receiving further marketing
communications by following the opt-out instructions provided in the communication.
Access to and correction of your Personal Information
You may access or request correction of the Personal Information that we hold about you by contacting us. Our
contact details are set out below. There are some circumstances in which we are not required to give you access
to your Personal Information.
There is no charge for requesting access to your Personal Information, but we may require you to meet our
reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating
large amounts of material).
We will respond to your requests to access or correct Personal Information in a reasonable time and will take all
reasonable steps to ensure that the Personal Information we hold about you remains accurate and up to date.
Links to third party sites
Our website may contain links to websites operated by third parties. If you access a third party website through
our website, Personal Information may be collected by that third party website. Links to third party websites do not
constitute endorsement, sponsorship, or approval of these websites.
We make no representations or warranties in relation to the privacy practices of any third party website and we
are not responsible for the privacy policies or the content of any third party website. Third party websites are
responsible for informing you about their own privacy practices. We recommend that you examine each website’s
privacy policy.
Complaints
If you have a complaint about the way in which we have handled any privacy issue, including your request for
access or correction of your Personal Information, you should contact us. Our contact details are set out below.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the
outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an
independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au)
for guidance on alternative courses of action which may be available.
Contact Details
If you have any questions, comments, requests, or concerns, please contact us at:
hello@buzzbay.energy
Changes to the Policy
From time to time, we may change our Policy on how we handle Personal Information or the types of Personal
Information which we hold. Any changes to our Policy will be published on our website.
You may obtain a copy of our current Policy from our website or by contacting us at the contact details above.
